Privacy Policy

Overview

Tending Home Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communications, and services.

This policy applies to website visitors, clients, family members, representatives, and job applicants who interact with Tending Home Care.

Information We Collect

Information you provide

• Name
• Phone number
• Email address
• Relation to client
• Service interests and care needs information submitted through our forms
• Preferred contact method and best time to reach you
• Job application information, including resume uploads when provided

Health related information

When you request services, you may choose to share information about care needs. We use this information to evaluate and coordinate services and to respond to your request.

Technical information

Our website may collect technical information such as IP address, device type, browser type, and pages visited. This supports website performance, security, and basic analytics.

How We Use Information

• Respond to inquiries and requests
• Schedule consultations
• Coordinate and provide home care services
• Communicate with clients, families, and representatives
• Process job applications
• Improve our website and services
• Maintain safety, prevent misuse, and support security
• Comply with legal and regulatory obligations

We do not sell your personal information.

Text, Phone, and Email Communications

If you consent to be contacted, we may communicate with you by phone, text message, and email for scheduling, service coordination, follow up, and related support.

Message and data rates may apply based on your mobile plan. You may request to stop text communications at any time by replying STOP or by contacting us using the information below.

HIPAA and Protected Health Information

If Tending Home Care is acting as a HIPAA covered entity or business associate for a specific service arrangement, we will handle protected health information as required by HIPAA and applicable law. Clients receiving services may receive additional privacy information as part of onboarding.

How We Share Information

We may share information only as needed and permitted, including:

• With authorized staff and caregivers involved in service delivery
• With healthcare providers for coordination of care when appropriate
• With vendors that support operations, hosting, or form handling, who are required to protect confidentiality
• When required by law, regulation, legal process, or to protect safety and rights

We limit sharing to what is reasonably necessary for the purpose.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system can be guaranteed secure, but we take privacy and security seriously and review safeguards periodically.

Cookies and Website Tools

Our website may use cookies or similar technologies for basic functionality and analytics. You can adjust browser settings to limit cookies, though some features may not function as intended.

Third Party Links

Our website may include links to third party websites. We are not responsible for the privacy practices of those sites. Please review their policies directly.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy, contact:

Tending Home Care
Phone: 713 514 4771
Email: THCcares@tendinghomecare.com